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Frequently Asked Questions
Introduction
Throughout the public sector, thousands of contract opportunities are published every month to inform suppliers of impending competition via a call for initial expressions of interest from potential bidders.
Tracker will not only provide you with a daily email containing contract opportunities that are relevant to the products and services that you provide, but it will also be an essential market intelligence tool, allowing you to monitor competitor activity.
You only require one service to source all potential contract opportunities: Tracker – the ultimate daily email contract information search service.
What is Tracker?
BiP Solutions' Tracker service provides you with contract opportunities tailored to your company's particular products or services and delivers them by email every working day. Tracker searches through thousands of public sector contract opportunities received by BiP Solutions and identifies those that fit your company's unique requirements, as defined in a profile you create to describe the type of contracts you wish to bid for, allowing you to conduct searches in your own time.
Tracker also provides you with access to BiP Solutions' entire current open contract information database 24 hours a day via a Tracker website service.
How comprehensive is Tracker?
Tracker is the UK's most comprehensive tender information service available. It can track tender opportunities for your company not only from the UK but throughout the world, and includes all European tenders published in the OJEU.
We GUARANTEE that no other service can match the amount of contract/tender information that you can track through Tracker every day – this includes OJEU/TED notices and all other UK–based services.
Tracker Searches Through:
- EC Tenders (OJEU/TED)
Containing EU contract announcements from around Europe, including the OJEU
- Contrax
Containing UK and Irish contract opportunities from central and local government; health, police, fire and education boards; utilities companies and offshore exploration companies
- MOD Defence Contracts Bulletin (DCB)
For the supply, and service and works contract requirements of the UK MOD
- Defense Contracts International (DCI)
Providing defence–related contracts from around the world
US Federal Contracts as issued through the US Department of Commerce
Tracker: a truly global service.
Why should I choose Tracker rather than other services?
Tracker provides more information. Research has shown that on average Tracker publishes 210% more UK public sector contracts than the Official Journal of the European Union – OJEU (source: Marketing Management Services International plc research, March 2007).
Tracker currently publishes around 30,000 researched contracts each year from well over 2000 unique sources.
Tracker also provides faster information, publishing many public sector contract opportunities before they appear anywhere else. Over 600 UK public sector bodies use BiP Solutions Project service to transmit their contract notices electronically to the OJEU – including all UK MOD buyers and 80% of all UK local authorities – meaning that BiP subscribers receive this information first.
How many contract notices does Tracker search through?
Tracker searches through approximately 2400 contracts every working day, matching them to your own unique business profile, and then emails you on a daily basis with any contract announcements relevant to your company.
Does Tracker search both contract notices and awards?
When compiling your personal profile you have the option to search for new contract notices and/or contract awards. By selecting contract awards you will be able to identify subcontracting opportunities and monitor the activities of your competitors. To receive both contract notices and contract awards indicate Search Both on your profile. If you choose to receive both contract notices and contract awards these will be divided into categories in your results.
Can I search for past notices?
Using the contract announcement search service within the Members Area you can search for contracts published in the past three months.
When do I receive tender notices that match my profile?
Receiving your tenders direct via the Tracker service is easy. Every day before 10am you will receive an email containing all new notices received by BiP Solutions that match your profile.
How do I build my Tracker Profile?
A Tracker profile consists of three main criteria: Keywords, CPV Codes and Countries. On submission, your profile will automatically be fed into the main Tracker system and used to provide you with matching contract opportunities, which will be emailed directly to you on a daily basis. You may update your profile online as many times as you want, completely free of charge, using the username and password issued to you upon registration.
Can I set my profile so some contract types are not supplied?
Yes, Tracker filters out contracts which are not relevant, and allows you to input key words, allowing you to spend more time concentrating on the contract opportunities which are going to win you new business. For example, you may work in the construction industry and have the keyword 'construction' contained within your profile but you may not deal with the construction of roads. By including 'roads' in the Omit Keywords section, you will only receive contracts related to construction that do not contain the keyword 'roads'.
Can I set my profile to receive all notices from specific organisations?
Yes, with Tracker not only can you elect to receive notices of specific supplies, services and works you can also elect to receive notices from specific organisations. You can even ask Tracker to notify you of contracts that have been awarded to your competitors, thereby providing you with a unique market intelligence service.
How does the Online service work?
With Tracker you not only receive a daily email containing new contract/tender opportunities but you also have 24–hour direct online access via the Tracker website to all of BiP Solutions' contract announcements, allowing you to search and track thousands of live contract and tender opportunities at no extra charge. You can search through open contracts, awarded contracts, suppliers, issuing authorities, issue dates, locations and many more search terms. Once found, notices can be viewed, printed or stored.
What are CPV codes?
CPV (Common Procurement Vocabulary) codes have been specially developed by the European Union for public procurement. CPV codes help to provide the most reliable and accurate method of locating relevant contract opportunities.
By using the searchable database, select codes relevant to your products and services and paste them into your profile. You can conduct as many searches as necessary. Please remember to paste your selected codes after each search. CPV codes which are contained within your profile will be highlighted in your results.
Does Tracker search by keywords and phrases?
To reinforce CPV codes, you can enter additional keywords and phrases applicable to your products and services. These words can either be complete or open–ended, eg. 'comput' will find contracts containing the word 'computer', 'computers' or 'computing'. When searching for a phrase, you can again search for a complete phrase or leave the last word of the phrase open–ended, eg. 'Management Consult' will find contracts containing the phrase 'Management Consultancy', 'Management Consultants' or 'Management Consulting'. If you want to find exact words only, eg. contracts which contain the words 'Management' and 'Consultancy' (but not together as a phrase) then you would need to insert these words individually under Exact Keywords (see next section). Keywords and phrases which are contained within your profile will be highlighted in your results.
Can I use exact keywords, abbreviations, acronyms etc?
You can search for abbreviations, acronyms and company names as well as exact keywords. This section is also case–sensitive. These words cannot be left open–ended and Tracker will only search for exact matches. If you were to insert the word 'pen' it would exactly match the word pen and not find contracts which contain words such as 'penicillin', 'pending', 'penetration' and 'pension'. By inserting a company name you will be notified of contracts that have been awarded to your competitors. NB: Please ensure your selection is as specific as possible. It is not advisable to use words such as 'service', 'information', 'journal', 'maintenance', etc. These words are too generic and will provide you with irrelevant information. Exact keywords which are contained within your profile will be highlighted in your results.
Can I choose to recieve contract notices from specific countries?
Yes, simply select those countries you want to receive contract notices from. You can choose from the list provided and make it your choice as limited or comprehensive as you wish. If there is a country which does not appear in the list provided, you can enter it as a keyword.
Can I scroll through the contract notices received?
You can scroll through the contract notices (open and awarded) contained within your profile by using the Next and Previous links.
Can I print individual notices?
You can print individual contract notices (open and awarded) which have been issued in your daily email. Simply click on the Print Online link to go to the individual contract where you can print in the normal manner.
What statistics are provided?
To ensure that your profile is working for your organisation, use the statistics which are contained at the bottom of every email that is dispatched to you. There will show you how often keywords or CPV codes are included in the contracts delivered to you.
You can also go online and analyse your daily alert contract statistics through My Tracker. By looking at results and identifying trends you can use this information to adjust your profile and improve the volume and relevancy of contracts received.
In what format is the information provided?
Following completion of your Tracker profile, you will receive your contract opportunities as HTML files. However, you may choose to receive these as text only or zipped–HTML. Please click on Preferences within your profile if you wish to change delivery format.
Can I request additional email addresses?
You may specify that contract announcements matching your profile be emailed to as many email addresses within your organisation as you require at a charge of £125 + VAT for each additional email address to cover the licence extension. Should you wish to set up an additional email please choose the upgrade option within My Account.
Can I request additional profiles?
You may choose to build more than one profile for your organisation. An additional profile allows you to create a different email profile to your existing one. All additional profiles are emailed to the same email address as your master account. Additional profiles can be created at a charge of £560 + VAT. Should you wish to set up an additional profile please choose the upgrade option within My Account.
Do I have control over my profile?
After registration, you will be issued with a unique username and password. This will allow you to access your profile and update it as often as necessary. You can amend any aspect of your profile except your company name.
Is Tracker support provided?
As a Tracker subscriber, you will have access to FREE support for both technical and contract information assistance and we will even build your profile with you.
If you require further information or any assistance, please email tracker@bipsolutions.com. or call the Tracker Help Desk on 08452 70 70 60.
What if I lose my password?
If you have forgotten your password, please enter your username (your username is the email address you provided at registration) and we will email you a link to follow to choose another password.
What is the cost of an annual subscription?
Your first year of subscription to Tracker will cost £980 + VAT, which is a saving of £500 on the normal cost of an annual subscription. To view or upgrade your account at any time, choose the option Manage My Profile and choose Current Subscriptions or Upgrade.
Can I receive a free trial to Tracker?
Yes, we offer you the opportunity to receive Tracker for one month so that you may evaluate the benefits this unique service provides.
Can I transfer my existing BiP subscription to Tracker?
If you already subscribe to a BiP Solutions publication that Tracker searches we will credit the remaining amount of you current subscription towards the cost of Tracker at your written request. If you require any further information or any assistance, please email sales@bipsolutions.com or call the Sales Department on 0845 270 7065.
How do I subscribe to Tracker?
Should you wish to subscribe to Tracker, you may do so online at www.tendermatch.co.uk. or telephone 0845 270 7065 to speak to one of our advisors who will be more than happy to help. You can choose to take a one–month free trial or should you wish to proceed without a free trial receive 15 months subscription for the price of 12.
What is BiP Select?
As a Tracker customer your username and password will provide you with a free registered company profile on the BIP Select national pre–qualification service. BiP Select is a service hosted within the Delta e–tendering suite (www.delta-ets.com). Suppliers can further choose to apply for either Select Certify or Select Accredit status. To achieve Select Certify status, suppliers complete an online self–certification questionnaire. To achieve Select Accredit status, suppliers are fully assessed by a third party to achieve full accreditation.