Customer Feedback

As part of our ongoing commitment to keep improving the Tracker service we recently undertook an extensive customer survey.

We received invaluable feedback covering many aspects of the Tracker service, and we look forward to implementing some of the suggestions received within the next version of Tracker.

Here are some of the survey results which we are sure you will find to be interesting reading.

Finding Contract information

88.5% of Tracker customers are either satisfied or very satisfied with the volume of contracts they receive in their daily email alert

66% rate the relevance of the contracts they receive as either relevant or very relevant

Tendering for contracts

89.6% of Tracker customers are actively tendering for public sector contracts

86.1% have tendered for three or more public sector contracts within the last 12 months

85.7% of Tracker customers have successfully won at least one public sector contract within the last 12 months

My Tracker

92.3% of Tracker customers find the format of their daily email alert easy to use and understand

68% of Tracker customers log in to use the features within My Tracker to assist their tendering processes

Most used features