2010 Customer Feedback
As part of our ongoing commitment to keep improving the Tracker service we recently undertook an extensive customer survey.
With Tracker providing more contracts than ever before, the valuable feedback we receive from our customers ensures we can continue to enhance and develop Tracker to exceed their expectations.
Here are some of the highlights. We hope you find them useful.
Finding Contract information
94% of of Tracker customers are either satisfied or very satisfied with the volume of contracts they receive in their daily email alert
68% rate the relevance of the contracts they receive as either relevant or very relevant
Tendering for contracts
89.6% of Tracker customers are actively tendering for public sector contracts
92% have tendered for three or more public sector contracts within the last 12 months
79% of Tracker customers have successfully won at least one public sector contract within the last 12 months
My Tracker
95% of Tracker customers find the format of their daily email alert easy to use and understand
50% of Tracker customers use the Recently Viewed Contracts feature at regular intervals each month
My Tracker - New Features
89% of customers using the Tracker Live Update feature find it to be beneficial when identifying new opportunities.
52% of Tracker customers make use of the Flagged Contracts feature on a weekly basis to make the selection process more manageable
