2011 Customer Feedback
The results are now in from Tracker's 2011 Customer Satisfaction Survey, where we learned which newly enhanced and existing features our customers value most when identifying new business, what additional tools they feel would further enhance their use of Tracker and most importantly how satisfied our customers are with the service they receive.
With Tracker providing more contracts than ever before, the valuable feedback we receive from our customers ensures we can continue to enhance and develop Tracker to exceed their expectations.
Here are some of the highlights. We hope you find them useful.
Identifying new business opportunities
94% of Tracker customers are either satisfied or very satisfied with the volume of tenders they receive in their daily email alert
70% rate the relevance of the contracts they receive as either relevant or very relevant to their business
Tendering for contracts
96% of Tracker customers are actively tendering for public sector contracts
89% have tendered for three or more public sector contracts within the last 12 months
82% of Tracker customers have successfully won at least one public sector contract within the last 12 months
Recent service enhancements
93% of Tracker customers find the format of their daily email alert easy to use and understand
60% of Tracker customers use online tools from the My Tracker dashboard on a weekly basis to enhance their search for new business
66% of Tracker customers make use of the Flagged Contracts feature on a weekly basis to make the selection process more manageable
Most valued features
When customers were asked to rate the value each Tracker feature has to their search for new business, we received the following results
Find out more about the benefits of Tracker directly from our customers
*Tracker Customer Satisfaction Survey, June 2011, 242 respondents.
